Support

We've got your back

Already working with us, or running something we built? Reach the team directly — a real human replies within one business day.

Technical support

Bugs, outages, or something not behaving on a product we build or maintain.

support@nyxeon.io

Response time

Within one business day. Critical issues on a maintenance plan are prioritised same-day.

Something else?

General or new-project enquiries are best sent to our main inbox.

info@nyxeon.io

Before you write

Quick answers

A few things we're asked often. Still stuck? Email us — we're happy to help.

Email support

What should I include in a support request?

A short description, what you expected vs. what happened, the URL or screen, and a screenshot if you have one. The more context, the faster we can help.

Do you offer ongoing maintenance?

Yes. Most clients keep us on a monthly care plan for updates, monitoring, and priority support. Ask us about the options.

My site or app is down — what now?

Email support@nyxeon.io with "URGENT" in the subject. If you're on a maintenance plan we treat outages as same-day priority.

Can you take over a project someone else built?

Often, yes. Send us access details and we'll assess what it takes to stabilise and improve it.